Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.**Job Description**:**What you'll be doing**- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness.- Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.- Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.- Effectively handle escalated customer issues in a professional and timely fashion.- Ability to perform all functions of Consumer Services Associate I.- Receives consumer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.**Qualifications**:**How your background looks like****Qualifications**- 6 months to 1 year of Call Center Experience (required)- Excellent English communication skills (required)- Good knowledge of web-based systems- Good PC and mainframe computer skills- Good customer service skills, including telephone etiquette- Good problem solving and analytical skills- Good knowledge of federal and state regulations on credit reporting- Proven previous job stability, including maintaining long-term work relationships with former employers- Must be able to clear the company's pre-employment screeningAdditional Information- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
