Customer Satisfaction Executive

**Responsibilities**:- Build relationships with internal employees, vendors, and partners.- Take ownership of customer orders and work directly with the customer, partner, salesperson, vendors, and provisioning to create clean orders and ensure a smooth transition to provisioning- Be the expert customer advisor for our support tools, systems, and processes.- Conducting customer onboarding sessions.- Assembling Quarterly Business Reviews (QBR) documentation and scheduling presentation- Ownership of the customer experience through QBRs and follow-ups to ensure toolset adoption and customer satisfaction.- Identify services coming up for renewal and act as a primary point of contact for the customer to renew and/or upgrade services. Includes cost basis ownership via sourcing and vendor negotiation.- Customer advocacy and problem-solving: recognizing common issues and owning resolution at scale. Driving and documenting continuous improvement opportunities.**Metrics/ KPIs**: Number of monthly QBRs. Compensation tied to In-contract revenue base growth (includes renewals). Bonuses for: referrals, references,and case studies.**Key Internal Partners**:Service Advantage Team, Operations, Finance, Sales AE.**Qualifications**:- A strong sense of ownership- Strong written and verbal communication skills- Detail and project oriented.- Self-motivated with a get the job done attitude- Highly proficient with Excel, Outlook, Teams, PowerPoint, and Word- Telecom experience is a plus- Confidence with sourcing/ costing functions- P&L experience is a plus.Tipo de puesto: Tiempo completoSalario: ¢600 000,00 - ¢610 000,00 al mes