**Purpose****Requirements**:- High school diploma- Advanced English level B2+ or higher- At least 6 months of experience in call center- Availability to work 100% on-site from Ultralag Building Lagunilla Heredia**Major tasks**- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up. Documents details of customer interaction into system.- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.- Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution, etc.- Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases**Major Responsibilities**- Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy. Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.- Documents details of customer interaction into system.- Drives customer loyalty by providing, excellent service, accurate product and service knowledge to customers and looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.- Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.- Where needed, acts as liaison between customer and manufacturer, as well as between customer and freight carrier.- Meets or exceeds various performance requirements, including but not limited to- Customer service skills,- Accuracy, schedule adherence,- Speed to resolution- Partners with escalation group to obtain addition support.**Benefits**- Performance bonus- Growth Opportunities- Work Stability- University discounts- Free gym at Ultralag´s building- Medical services and much more**Salary**: ¢500,000.00 - ¢580,000.00 per monthApplication Question(s):- Do you have an Advanced English level ? B2+ C1- Do you have at least 6 months of experience in call center?- Do you have availability to work from Lagunilla Heredia?Application Deadline: 22/11/2023Expected Start Date: 02/12/2024
