Team Overview and Job ResponsibilitiesAs part of the Customer Service Team, our mission is to ensure that our customers have a simple, clear and special business experience, through optimized service processes led by a highly qualified and committed support. We are responsible for mobilizing all the forces of our company towards the fulfillment of our customers' satisfaction. As part of the Central America Customer Service Team, you will be supporting inquiries from new and established customers, process requests for quotes, enter and managing orders, and working with the different functional areas throughout the organization to ensure customer satisfaction.Job responsibilities:- Manage the full offer and order cycle: quote requests, sales orders, contracts for special projects and data analysis.-- Develop, prepare, and share data, and analysis that support the company's S&OP (Sales and Operations Planning) process.-- Process requests for quotes by providing pricing and product availability in a timely fashion.- Continuously develop product knowledge through internal and/or external trainings.- Process customer returns and claims in a timely manner and initiate corrective action if necessary.- Participate in cross-functional projects impacting the department and the organization.- Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, to meet the needs of the customer and to ensure timely delivery and accurate receipt of products.- Provide back-up assistance and coverage for other teams as required.- To promote a customer-centric culture, focusing on the commitment of each functional area to integrate them into the transformative process and strategic relationship with our clients.- Maintain records, documents and procedures in compliance with company policies.Who are we looking for?**Requirements**:- Bachelor's degree in Business Administration, Industrial Engineering, or related area.- 2+ years of experience in job-related work, such as order and contract management, account management, customer success and relationship management.- Intermediate to advanced English level (B1/B2).- Proficiency with Microsoft Office, including advanced Excel skills.- End-to-end customer service management.- Excellent oral and written communication skills.- Problem-solving skills.- Ability to work in a team.- Strategic thinking oriented to quality and continuous improvement.Desirable- Project Management Certification- Experience in Project Management- Proficiency in ERP systems (BPCS/SAP)- Power BI knowledge- Prysmian Group, as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian Group is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are._- All Managers and HRs in Prysmian Group are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian Group will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business._- Visit our _- DE&I _page- to learn more about Prysmian Group's commitments._
