The Field Service Engineer is responsible for 2nd level client support and services.This position works closely with other IT departments for incident and problem resolution, and service request fulfillment within agreed service level.Tasks include:- Maintain the estate of end user devices: Identify, analyze, and repair equipment failures. Order and replace parts/material as needed.- Maintain other equipment including printers, scanners, warehouse equipment such as RDTs, etc.- Be the local hands and eyes for network and server equipment based locally.- Determine, recommend, and test which products or software best suit our customers' needs.- Provides training guidance to end-users, ensuring delivery of high quality and proactive support.- Escalate incidents to next level support when the solution is unknown or cannot be solved within defined time frames.This role is within our Customer Managed Services (CMS) department, where you'll work with our internal team, vendor partners, and customers around the world to commercialize and use I.T. products and solutions.**What You'll Do**:- Provide first and second level support for incidents and service requests to business colleagues. (70%)- Perform problem resolution and investigation into incidents. (10%)- Take part in Technology projects as required, either as the local IT colleague or as part of a wider global endeavor. (10%)- Maintains asset inventories, ensures stock of devices and peripherals is appropriate, orders new equipment etc. (10%)**What We're Looking For**:- 3+ Years of relevant work experience required.- Associate Degree with Systems Engineering or Related field of study preferred.- Able to lift up to 45 pounds / 20 Kg**Other Education / Certifications**:- Able to execute instructions and to request clarification when needed.- Able to perform basic mathematical calculations.- Able to recognize and attend to important details with accuracy and efficiency.- Able to communicate clearly and convey necessary information.- Possesses strong multi-cultural interpersonal skills.- Able to constructively work under stress and pressure when faced with high workloads and deadlines.- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.- Able to work independently with minimum supervision.- Able to maintain confidentiality of sensitive information- Able to build solid, effective working relationships with others.- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.- Able to quickly learn new systems and technology.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**Working Conditions**:- Occasional non-standard work hours or overtime as business requires.- On-call availability required as necessary.- Professional, office environment.- Some travel required.What's in it for You?- **Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program.- ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.- ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology.- ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company match), optional private medical insurance, life insurance, scholarship program, monthly electricity payment assistance, and more!- ** Elevate Your Personal Well-Being**: boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program (LEAP).**What's In It For You?**- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.- ** Connect with Your Community**: Participate in internal, peer-led inclusi
