**Job scope/summary**:Global Deal Coordinator (GDC) is accountable for Global / E2E invoicing coordination, ensuring invoicing is performed on time and interacting with the customer on all invoicing related topics (PO, device consumption, invoice dispatch, customer approvals).**Job specifics/responsibilities**:- Coordinates invoicing activities e2e at account level (from fleet tracking to implementation, actual invoicing, and potential dispute resolution).- Works with customer to enable invoicing (follow-up on any missing information)- Manage disputes on invoicing, ensuring correct and timely resolution.- Resolve customer escalated issues and internal issues and proactively follow-up on high complexity topics for resolution.- Ensure delivering to business expectations based on the signed SOW.- Facilitate customers reviews and ad hoc calls.- Collaborates with Pursuit during solution design to understand service deliverable and requirements to provide single operational opinion and operational risk handling.- Coordinate related fleet activities (change orders, early terminations) across multiple operating towers for documents creation and system implementation.**Key deliverables/accountabilities**:- Ensures on time invoice release.- Support closure of disputes within 90 days.- Fleet tracking that ensures correct invoice backup report and customer invoices.- Ensure customer satisfaction on activities in scope.**Education (degree) and professional experience required**:- Typically, 4+ years' experience in the industry, Channel environment, Consumer and / or Commercial.- Has good understanding of the MPS e2e operational process, can easily translate a task into R&R and appoint proper teams for resolution.- Customer facing abilities, including strong organization and communication.- Good understanding on financials (revenue tracking, missing billing management and write off resolution)- Degree level in business, communication and/or IT**Other requirements**:- Fluent English- Other languages knowledge would be an asset (German/ French)- Business acumen- Able to understand global business processes and identify impact of change**Personal skills and qualities**:- Strong communication and influencing skills;- Positive can-do attitude; Customer centric approach- Out of the box thinking - able to find solutions- Excellent teamwork skills- Good presentation skills, at ease with presenting project status to higher management.**Technical skills**:- MS Office- Reporting tool /Data management- Analytics skills- Project management
