Job Description Role Summary The HR Specialist is a key contributor to our HR team in Costa Rica, ensuring excellent service delivery and guidance in HR policies and processes. This role is instrumental in driving HR operational excellence and supporting our people services and analytics initiatives. Knowledge, Skills and Experience • Adaptive Communication: Demonstrates excellent communication skills and the ability to remain professional and assertive when addressing a diverse range of employee inquiries and interactions. • Collaborative Innovator: Willing to collaborate on initiatives that align with regional best practices and contribute to the automation and streamlining of manual processes. • Proactive Mindset: Exhibits a keen eye for identifying and implementing process improvements within current systems to enhance efficiency, even within a supportive role. Key Responsibilities • Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels to our Experian's staff, including leaders and HR colleagues. • Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel. • Manage the onboarding process for new hires, coordinating orientation sessions preparing necessary documentation, and guiding new team members through company policies, procedures, and culture to foster a positive onboarding experience. • Facilitate the offboarding process for departing staff, conducting exit interviews and ensuring compliance with exit procedures and documentation. • Oversee relationships with people services providers, ensuring the smooth delivery of services such as insurance and employee assistance programs. Act as a liaison to address and resolve any issues with benefits administration and inquiries. Qualifications Qualifications • Minimum 2 years of experience in HR or administrative roles with a focus on service excellence. • Fluent in both, English and Spanish with excellent verbal and written communication skills. • Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities. • Demonstrated experience in HR projects is advantageous. • Knowledge of reporting tools and applications is preferred. • Advanced degree studies in HR, Administration, or related field; completed bachelor's degree preferred. What you'll bring The HR Specialist role is a linchpin in our HR operations, acting as the first point of contact for employees and leaders, ensuring they receive exceptional HR service. This role upholds the integrity of our HR policies and processes, which is fundamental to maintaining a fair and productive workplace. By providing support and guidance, the HR Specialist helps to foster a positive employee experience, which is critical for employee engagement and retention. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
