**The KYC Operations Team Lead is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**:**Responsibilities**:- ** Provide people management and development responsibilities and ensure team service level standards are met**:- ** Liaise with Compliance department and senior management within business units supported**:- ** Oversee and implement process enhancements to improve client onboarding experience**:- ** Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program**:- ** Monitor account refresh activity daily to ensure regulatory/document requirements are met**:- ** Perform quality reviews and refresh cases, ensuring a high level of quality before cases are finalized**:- ** Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure**:- ** Advise a KYC a Compliance and Controls team (10+ employees)**:- ** Ensure the completion of KYC records with accurate client information and documentation in a timely manner**:- ** Ensure information and documentation complies with local regulation and Citi standards**:- ** Oversea the update KYC forms and client profiles according to policy requirements**:- ** Follow up with clients to ensure information is received on time**:- ** Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due**:- ** Can exercise independence of judgement and autonomy**:- ** Acts as SME to senior stakeholders and /or other team members**:**Qualifications**:- ** 2-4 years of experience years of experience related to role's responsibilities**:- ** Strong analytical and communication skills; with the ability to articulate complex problems and solutions through crisp and clear messaging**:- ** Interpersonal & communication skills for managed groups, people, stakeholders, and Senior Management, both verbally and written (Advanced Spanish & English)**:- ** Attention to detail and ability to work under high-volume workload, prioritizing in an effective manner**:- ** Comfortable navigating complex, highly matrixed organizations**:- ** Has the ability to operate with a limited level of direct supervision**:- ** Ability to manage teams**:**Education**:- ** Bachelor's degree/University degree or equivalent experience**:- ** Certified in Anti-Money Laundering (plus)**:- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
