About the roleThe 3rd shift IT Operations Specialist (Cobol) (#7842), Technical Operations position is responsible for the day-to-day activities necessary to support our batch, file transmission, and online application environments for 100+ clients and vendors. The availability for the following shifts is essential for the role, details bellow: 3rd Shift hours of work are Monday thru Friday 10:30 PM to 7:30 AM ET. During training, work hours would be the following: Sunday - 6PM to 6AM ET Monday - 10:30 PM to 7:30 AM ET Tuesday - 10:30 PM to 7:30 AM ET Wednesday - 10:30 PM to 7:30 AM ET PRIMARY RESPONSIBILITIES: System Monitoring Monitor real time performance of the computing environment utilizing automated solutions, 3rd party monitoring software and in-house proprietary tools.Responsible for rebooting servers, recycling production services as needed.The notification\escalation of production issues \ outages as they occur.Document system monitoring gaps and interface with engineers to remediate gaps and improve monitoring messaging.Recommend severity and urgency threshold changes in system monitoring software. Batch Processing Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based batch processes.Identify batch problems as they occur, notify on-call personnel responsible for the failing application and assist with problem resolution.Maintain IT Operations batch run documentation.Track incoming and outgoing file transmissions to ensure they meet deadlines, escalating to appropriate support teams and management when necessary.Reading system generated emails and taking appropriate action as required. File Transmissions Responsible for monitoring and ensuring successful completion of all mainframe and distributed-based file transmissions, both inbound and outbound.Resend files to clients and vendors as needed. Other Participate in monthly code releases.Participate in disaster recovery testing.Participate in the IT Operations weekend on-call rotation.Other tasks as assigned. Requirements: 5+ years of Support experience required in various mainframe technologies such as COBOL, JCL, CICS, ISPF Utilities, REXX, IBM File Manager, and VSAM databases.Strong understanding of mainframe support operations, CA-7 batch scheduler, and IBM Connect Direct.Expertise in analyzing errors and logs in CA-7, IBM Connect Direct, SDSF, IOF, etc.Expertise in Office 365, Outlook, Excel, etc.Some knowledge of distributed-systems-based applications and batch scheduling software such as CA-Autosys and JAMS is a +.Understanding of ITIL processes and their components.Basic knowledge of Microsoft SQL Server Management Studio and Service Now.Knowledge of MFT platform MoveIt a +Advanced English Level (B2+ minimum required) Behavioral Skills Flexible team player with perseverance to deliver.Ability to work in a rapidly changing environment.Ability to multi-task and context-switch effectively between different activities and platforms.Good analytical skills for problem determination and resolution.Ability to remain calm and courteous in demanding situations.Ability to manage multiple priorities.Ability to work independently, as well as part of a team.
