**The ICG KYC Operations Lead Analyst will be responsible for managing, tracking and reporting on KYC records. Generating metrics for OCC and management reporting, creating new reports and scorecards, executing metrics automation projects and conducting data reconciliation.****In addition, the Lead Analyst will support a large scale change initiative focused on improving productivity and SLA. The lead analyst will be engaged in performing analytics such as production throughput and cycle time analysis****Responsibilities**:- **Generate metrics used for OCC, Operational and Management reporting**:- **Maintain OCC reporting logic and create new logic adapting to changes in KYC client population**:- **Execute projects to automate existing metrics in production systems, including identifying logic and documenting requirements for new reports**:- **Manage projects that enhance controls and data integrity**:- **Conduct data reconciliation to source systems and investigations**:- **Conduct performance improvement analytics, such as KYC on-time completion rate, aging, cycle time**:- **Support productivity improvement initiatives, working with global operational teams to set and track production targets**:**Qualifications**:- **A proven track record with solid 5-6 years of relevant work experience. Experience in a global financial Institution a plus**:- **PowerPoint and Advanced Excel skills (VBA) a must**:- **Experience working with SQL and MS Access**:- **Ability to data model and develop report a must i.e. ability to take raw data, translate it into meaningful information and present it clearly**:- **Strong data reconciliation and investigations skills**:- **Working knowledge of Citi KYC and KYC Workflow Tool is a plus**:- **Experience in control/risk or Compliance (AML/KYC) function and knowledge of AML policies and regulatory requirements preferred**:- **Experience implementing projects in a large, dynamic and cross functional organization**:- **Experience in capacity planning, effort distribution and inventory management**:- **Good understanding of KPIs and efficiency metrics**:- **Strong organizational and communication skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment**:- **Project Management Skills PMP certification is a plus**:**Education**:- **Bachelor's degree/University degree in Business Administration, Finance, Accounting or Computer Science**:- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
