Job DescriptionGENERAL PURPOSE The Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring's services that include, but are not limited to:·Data & Voice ServicesSDWAN /MPLSHosted/Cloud PBX/VoIPManage IP enhancements and procedures to support the Operations Department. Focus is on new technologies, products and processes. Providing management with expert advice for short and long-term department objectives. Acting as liaison to Operations to achieve these goals. Strong customer service skills and ability to manage multiple projects.ESSENTIAL DUTIES AND RESPONSIBILITIESResponsibilities include but are not limited to:Strong background, experience and working knowledge with the routing and switching protocols Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) designKnowledge and experience monitoring BGP connections with internet peers and reviewing core network stability and usage. Maintaining and creating resiliency for the core network with HSRP, VRRP, GLBP protocols.Network security and Intrusion Detection System (IDS) management.Configuration and installation of Customer Premise Equipment (CPE) (routers and switches and firewalls) and customer network infrastructure in support of VOIP and Data Network Services (DNS).Perform IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues ( IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP)QoS monitoring hosted services.Develop and manage any related/required infrastructure documentation.Participate in management meetings for projects related to the infrastructure.Advises and helps design new build outs of the infrastructure.Develops and conducts testing procedures for new infrastructure projects as required.Strongly self-motivated and willing to tackle challenging problemRequired to work with our customers, vendors and other departments at Airespring to ensure on-time and proper delivery of our services, meeting the needs of our customers and our company's standards.Create, write and maintain processes and proceduresQualificationsDESIRED MINIMUM QUALIFICATIONSEducation and Experience:Graduation from an accredited program, a four-year college or university with a degree in B.S Computer Engineering, desirable M.S in Network Engineering 5-7 years of experience in Telecommunications and Networking, or Any equivalent combination of education and experience.NECESSARY KNOWLEDGE, SKILLS, AND ABILITIESMust possess excellent management and technical problem & resolution skills with the ability to work independently while meeting demanding time lines.Network Management, routing protocols and SecurityAdtran or Cisco CPE and configuration knowledgeVoice Over IP knowledge of SIP (HPBX and trunking) and deployment of VoIP systemsExperience with Sansay and Metaswitch SBCs is a plusMetro Ethernet TechnologiesHardware / Software TroubleshootingLAN/WAN OptimizationExperience with Cisco, Polycom, Grandstream and Aastra (Mitel) phonesProject ManagementAdditional Information
