Mid Site Reliability Engineer

As a SRE Engineer, you will:•Be the point of contact for clients, responsible for the management and ownership of client service requests.•Identify and investigate issues, using troubleshooting techniques in order to provide advice and guidance to clients.•Work in a global team located in US, Canada, Ireland, China, India, and Australia, collaborating with IBMers to share recommendations, solutions and ideas.•Look for enhancements and innovative solutions to help the services scale and improve existing technical support tools, procedures, or processes.•Develop and enhance your technical knowledge via projects and assignments, as well as through IBM's world class learning platform.•Be on on-duty rotation including weekend and holiday support as needed basis".