**Job Description**:Job Description SummaryThis position is responsible to make recommendations and executes opportunities to improve Point of Sales and Chargeback processes, systems, workflow etc. Provides support to achieve agreed SLA results. Demonstrates commitment to accuracy, responsiveness, and customer satisfaction. Provides input and assistance to the Team Leader to maintain established performance goals. Motivates team members to achieve SLA and team level performance. Proactively addresses and resolves issues that may impact customer satisfaction.Job Duties (include but are not limited to):- Follows a variety of clearly defined procedures under general guidance within Point-of-Sales areas. Working tasks might include: Unit of Measure Validation, Out of Tolerance Price Validation, End-Customer Validation and Creation Formatting, Cross-Reference Uploading, Escalate Outstanding scenarios and Case Follow up through Salesforce, Claim Posting.- Works Independently and outputs are reviewed periodically while in progress. The work priorities are defined with the manager/supervisor- Handles inquiries of moderate scope and complexity.- Uses analytical skills to interpret information, examine variables, conclude, and assess alternative methods. Most complex problem solving may require the use of increased judgment to handle some variations in conditions or operations, making decisions based on selecting from alternative courses of action using greater adaptation to circumstances when necessary.- Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency.- Analyzes recommendations and suggests alternative solutions to meet customer needs and/or account specific needs.- Perform Claim conditioning duties including verifying information using trusted sources to determine the right course of action.- Interactions are focused on data cleansing and data validation.Minimum Qualifications:- Bachelor's degree in a field related to Business, Economics or Finance or 1 year of experience working in Customer Service, Marketing, Sales or related.- Minimum of 1-year combined experience in finance, analytics, pricing, customer service or marketing.- Requires the ability to communicate in written and spoken English.- Advanced Microsoft Excel skills, including the ability to build conditional formulas, VLOOKUP's, pivot tables, create macros, and manage large data sets- Familiarity with Microsoft Access Databases- ERP and SFDC experience (SAP, Sales Force)- Experience gained in a Shared Service Centre or a multinational environment is an advantagePreferred Qualifications:- 2 years combined experience in finance, analytics, pricing, customer service or marketing.- Self-starter with strong leadership capabilities and communication skills.- Excellent verbal and written communication skills.- Demonstrated problem solving, reasoning, and analytical skills- Flexible and detail oriented.Supporting Your Well-being3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.Imagine your future in 3M3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M's business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.3M Global Terms of Use and Privacy Statement
