Job Summary:**Job Summary**:The Level 1 Point-of-Sale (POS) System Administrator is responsible for administrating and supporting client's operating system environments according to best practices, while ensuring high levels of system availability and performance. This position participates in software builds, configuration, staging, testing/validation, maintenance, development, and implementation of new technologies.**General Requirements**:- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).- Bachelor's Degree, Computer Science, Information Systems, or a related discipline.- 4+ years of experience in related field preferred.- Basic understanding in infrastructure operations management, with knowledge in backup, antivirus, and patching.- Familiar with cloud computing concepts and basic operations.- Basic windows server administration with basic knowledge of networking infrastructure.- Proficient in Microsoft Office Suite- Excellent communications skills.- Flexible schedules.- Experience in installing and supporting POS systems in a retail environment is a plus**Responsibilities**:**Responsibilities**:- Provides L1/L2 troubleshooting and manages the servers and operating systems, including installation, upgrades, troubleshooting, patching, backup, and recovery.- Proactively ensure the highest level of systems and infrastructure availability.- POS Menus and Back Office Software requested changes (e.g., Creates vendor items and recipes).- Supports the integration of POS to back office as well as online, mobile, and digital menu board synchronization.- Work closely with and in support of the IT Service Desk, Engineering team and vendors to expedite issue resolution.- Builds and configures processes to ensure consistent and predictable builds.- POS Upgrades and Software Roll-Outs- Maintains and supports POS and other technologies in SBRs (stores, bakeries, and restaurants).- New Restaurant POS/Back Office Setup- Builds, configures, stages, and tests servers, workstations, terminals, peripherals, networking equipment, and software within established standards and guidelines to support openings.- Proper administration of assigned tickets including, documentation, updating, managing ticket performance.Skills and Experience:**Skills needed**:- **Service Orientation**: Actively looking for ways to help clients.- ** Critical Thinking**: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.- ** Integrity**: being honest and having strong moral principles, or moral uprightness. To hold oneself to consistent moral and ethical standards.- ** Teamwork**: Collaborating efforts to achieve a common goal or to complete a task in the most effective and efficient way- ** Adaptability**:Ability to adapt to changed circumstances or environment. Show the ability to learn from experience and improve the fitness of the learner as a competitor.- ** Prioritization skills**: The capacity to understand when multiple issues or tasks arise at the same time, to work in the correct order based on the impact and urgency, by properly analyzing the situation.
