Process Automation Controller – Santa Ana, Costa RicaAre you passionate about enabling automation solutions that will make Financial Services more available to everyone? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Solutions Engineering Specialist.Western Union powers your pursuit.We are looking for someone critical to control, administer and coordinate the automated processes within our Global Operations organization. Your mission is to fully develop these processes using Robotic Process Automation (RPA) from research, testing, training, all the way through to post-rollout review and audit. You will also work closely with a variety of partners including business process owners, subject matter experts, and technical stakeholders, as you take full responsibility for the monitoring, control and support of the automated processes. The position will require to work every other weekend and will have a schedule of 2 to 9 pm.Role ResponsibilitiesMonitor automated work completed and allocate virtual machines (VMs) onto specific processes using the Blue Prism Control RoomSee resources (VMs/Robots) available and allocate them to a specific automated process.Monitor Blue Prism logs to provide information for debugging and troubleshooting when an event has terminated unexpectedly.Monitor Next in Queue items that are waiting to be picked up and worked by VMs/RobotsExtract and report out worked items completed volumes and identify exceptions.Classify and identify system and business exceptions, report out and communicate with proper responsible for troubleshooting and resolution.Identify opportunities to improve and enhance the Virtual Workforce capacity.Liaising with SMEs from the business to understand downstream or upstream volume that impact the process.Implement process/operational changes that further increase the benefits of the automated process.Schedule process automation.The position will require supporting a variable schedule with every other weekend coverage.Role RequirementsHigh School bachelor's degree, university degree or automation certifications are a plus. Intermediate to Advanced English LevelUnrestricted work permit1+ years of experience with technical end-user support, solving business and technical problems. Presentation skillsProven customer support experienceUnderstanding automation processes and/or experience with automation software (BluePrism, Power Apps, etc.) is a plus. will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaPaid time off including extended maternity leave.In house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid work modelFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
