The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.Responsibilities:Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)Provide regular status updates for all project participants and create presentations for steering committee updatesWork with various Legal & Compliance teams to obtain sign-off on all regulatory business requirementsServe as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesRecommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelinesCreate and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirementsCreate, manage and maintain project plans and act as the project manager for all follow ups across various departmentsWork on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/noticesFulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:Previous relevant experience preferredProficient in Microsoft OfficeGeneral knowledge of client reporting across the industry and our competitorsWorking knowledge of SQL environments and database queriesProven organization and time management skillsDemonstrated problem-solving and decision-making skillsConsistently demonstrates clear and concise written and verbal communication skillsEducation:Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Responsibilities:Effectively and proactively communicate with candidates, recruiters and hiring managers, regarding their status and questions within the recruitment cycle especially related to progress with interview scheduling, contract or offer letters, pre-employment and pre-offer checks, and onboardingServe as a Subject Matter Expert in areas of recruiting support and candidate experience management, to include high volume hiringSchedule interviews between candidates and Citi employees of all seniority levels, including travel arrangements when neededGenerate internal, international, and external employment agreement letters, including those that include complex terminology and legal terms & conditionsUtilize business acumen to recognize issues, problems and opportunities and recommend actions as neededAct as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practicesSupport the Talent Acquisition Team through ad hoc support & expectations, including but not limited to:Recruiting event participationSite specific reporting activities and forms completionSupport and manage ad hoc projects with HRSS Business Analysts and Recruiting teams.Qualifications:High School Diploma required; Bachelor's university finished or in progressIntermediate English level (minimum 80%)Minimum 6 months of working experience related to Recruiting/ Staffing/ Human Resources preferredMinimum 6 months of working experience with Workday and Servicenow Strong customer focus, especially in delivering high quality resultsStrong verbal and written communication abilities, effective interpersonal skills, and strong attention to detailProven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partnersStrong sense of urgency; ability to execute quickly and efficientlyHighly organized with strong follow up skills and the ability to multi-task------------------------------------------------------Job Family Group: Operations - Core------------------------------------------------------Job Family:Operations Support------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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