Job DescriptionExperian Automotive is growing in Costa Rica! We are in need of Sales Account Managers to manage, grow, and retain our business relationships with Automotive Dealers across the United States. This role will be assigned a territory of automotive dealer or dealer group accounts and will be responsible for managing, retaining, and expanding our account base.Key Responsibilities: Manage account base comprised of franchised and independent auto dealers while providing an excellent customer experienceDaily proactive client engagement through outbound dialing to ensure clients are utilizing our products, obtaining value, and satisfied with our serviceManage and respond to dealer requests and inquiries regarding product utilization, contract and billing questions, customer disputes, and cancellationsCoordinate internal resources to ensure client requests are satisfied in a timely fashionOnboard new dealers that have been sold by Experian Account Executives and resellers. Onboarding includes managing process to ensure product is implemented and provide product training to end usersRetain accounts by negotiating contract renewalsSell into assigned account base following a proven sales processPresent additional Experian product offerings that will help dealers meet their goals and objectivesMaintain customer contact database and sales/retention processesCollect and present "voice of customer" feedback to product team for product improvement opportunities Collaborate and team with peers, including internal and external business partnersAttend trade shows and offsite client meetings as neededQualificationsBachelor's Degree or equivalent experience within automotive retail or SAAS2 year of sales, account management, or customer service experience within automotive retail or SAASMust be fluent in English.Experience within high touch "outbound call center" environmentExperience solving complex customer problems with positive outcomesExcellent oral and written communication skillsV-suite level servicing and contract negotiation experience preferredExperience with proven sales or account management methodologySelf-starter, strong personality, and ability to networkEffective presentation skillsProven track record of sales or account management successProficient with standard CRM's and Microsoft Office ProductsAbility to travel when needed, up to 10%Additional InformationThis is a permanent home-based role in Costa Rica. No relocation available.Culture at ExperianOur uniqueness is that we truly value yours.Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on!Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here
