Job Description We are seeking a Salesforce Admin that also has a passion for emerging automation technologies. The ideal candidate will have experience as a Salesforce.com admin and a strong background in designing, developing, and deploying automation solutions across various domains. They will play a pivotal role in driving digital transformation initiatives, optimizing workflows, and streamlining operations through innovative automation strategies while also supporting business users in achieving their goals. Responsibilities: Manage all aspects of Salesforce.com administration, including user management, profiles, roles, permissions, and workflows Configure Salesforce objects, fields, layouts, reports, dashboards, and workflows to optimize sales, customer service, and marketing operations Collaborate with business analysts and developers to deliver changes and solve system issues Develop and maintain custom reports and dashboards to provide insights into sales pipeline and other functional areas Provide training and support to Salesforce users to ensure proper utilization of the platform and adherence to best practices Design, develop, and deploy automated solutions using Generative AI, machine learning algorithms, and other technology to support business operations Conduct thorough analysis of existing processes to identify areas for improvement and automation Utilize data-driven approaches to train and optimize machine learning models for automation tasks Provide technical expertise and support to troubleshoot issues and optimize automation workflows Stay updated on industry trends and advancements in automation technologies, particularly in Generative AI and machine learning Document automation processes, workflows, and best practices for knowledge sharing and future reference Collaborate with external vendors and partners to integrate third-party automation tools and solutions, as needed Qualifications Bachelor's degree in Computer Science, Engineering, Business, or related field Master's degree preferred Salesforce Advanced Administrator certification Experience with Salesforce.com configuration and delivering on custom development work Familiarity with Salesforce Einstein AI capabilities Experience with related tools such as configure price quote (CPQ) and e-signature Strong programming skills in languages such as Python, Java, or C++ Hands-on experience with Generative AI frameworks (eg, GANs) and machine learning libraries (eg, TensorFlow, PyTorch) Solid understanding of automation technologies, including robotic process automation (RPA) and natural language processing (NLP) Excellent problem-solving skills and attention to detail Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams Ability to thrive in a fast-paced environment and manage multiple projects simultaneously Additional Information This is a permanent home-based role in Costa Rica. No relocation available. Culture at Experian Our uniqueness is that we truly value yours. Experian's culture, people, and environments are key differentiators. We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on! Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and it ensures that we live what we believe.
