Job Description And ResponsibilitiesWork closely with Account Support Center, Project Implementation and Sales teams to understand goals and be able to support organizational objectives.Maintain relationship with internal and external Clients to understand local market needs and trends, and gain insight on the need to enhance support approach.Stay abreast of new rules, products and services, and industry and technology trends to be able to support Visa strategic goals and Client initiatives.Participate with other Visa region's counterparts in strategic meetings to discuss overall Client global concerns and issues related to the day to day support of their operations.Advocate on behalf of all LAC clients to internal stakeholder organizations including CSS, Sales, Product, Systems, Risk and LegalProvides leadership and strategic guidance to ensure all necessary tools, processes, procedures and staff are in place to successfully support LAC Clients and Visa initiatives, while establishing and fostering relationships with Clients through daily support.Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff and senior management.Fully understands the payment and data processing industries including industry trends and high-level business drivers (digital products and services).Requires advanced knowledge of all supported product and services and how these impact clients' business.Coordinate with other Visa teams to expedite the resolution and implementation of solutions to ensure that all Visa products and services operate at the highest level of performance.Ability to manage and lead independently with little supervision of daily activities A proven track record for making sound business decisions, setting direction and managing both short and long-term goals, achieving high quality operational results and customer commitmentProficient in performing analysis and drawing conclusions from written or computer generated material and from observed trends Ability to set priorities and manage customer expectations (internal and external), and work both as part of a team and independently.Formulates short and long-term plans and can change both as the industry or environment changesExcellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships. Clearly expresses ideas using sound data through the highly proficient use of desktop toolsSelf-starter with organizational, conceptual, and logical problem solving skillsAble to select, develop, support and retain a diverse and high performing staffAbility to maintain a courteous and professional demeanor in all dealingsThis is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsBasic Qualifications5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDMust be a self-starter with proven abilities in organizational, conceptual, and logical problem solvingAbility to manage assignments that are of diverse scope and complexity that require significant initiative and good judgmentAbility to set priorities and manage customer expectations internally and externally, and work both as part of a team and independentlyStrong ability to manage projects effectively using project management principlesSuperb proficiency with troubleshooting and resolving complex issuesAdvanced comfort level with public speakingCustomer focus with proven ability to establish productive working relationships with staff and management at all levelsStrong skills in Excel for data analysis.Bilingual in English and SpanishAdvance Power point for professional presentationsExcellent verbal, written, presentation and interpersonal skills required.Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
