Senior Coordinator, Operations– Santa Ana Costa Rica Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive Then, it's time to join Western Union as a Senior Coordinator, Operations. Western Union powers your pursuit. Role Responsibilities:Responsible for supporting training system and questions with internal and external customers.Regular email support, training system interactions and general problem solving and troubleshooting.Basic maintenance of Learning Management System and its content.Role Requirements: Proficiency in EnglishExperience reporting in Excel and other database-driven is required.6+ months of experience in training and learning field is an added advantage.Strong ability to operate in a fast-paced environment with a high-energy team supporting customers' questions and needs.Strong organizational and planning skills.Stakeholder management. Strong record of evaluating situations quickly and act decisively. Adaptability and/or flexibility. A history of working in a fast-paced environment. Problem solving skillsCommunication skills . BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.Your Costa Rica- specific benefits include:Asociación SolidaristaPaid time off including extended maternity leaveIn house company doctor servicesContinuing EducationTransportation services optionsParking spacesHybrid model workFlexible Working Schedules if applicableReferral Program awardEmployee Resource Groups (ERG) and committees to volunteer withCarpooling ProgramPrice Smart membershipPan American Medical and Life insuranceCafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
