**Senior Information Security Engineer - Santa Ana, Costa Rica**Do you enjoy maintaining, monitoring, and reporting on critical processes in a company's centralized identity lifecycle/access management platform? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it's time to join Western Union as a Senior Information Security Engineer.**Western Union powers your pursuit.****Role Responsibilities**- Management of Incident, Problem and Change processes- Daily monitoring of critical tasks and systems- Identify issues/gaps, monitor defects.- Reporting on daily task monitoring and health checks- Update and maintenance of Knowledge Database- Creation and maintenance of Process and/or technical documents.**Role Requirements**- 5+ years of professional experience working in technical security support role or Information Technology, strong understanding of information security concepts and best practices as they pertain to information systems.- Experience in IAM (Identity Access Management) tools, preferably using SailPoint IIQ or functional equivalent.- Extensive knowledge and understanding of Service Management principles and tools (Incident Management, Change Management, Problem Management).- Excellent customer-service oriented communication skills, both written and verbal.- Experience in implementation of Continuous Improvement processes.**Preferred Abilities**Experience working in JiraExperience working with incidents and requests in ServiceNowStrong data management, reporting and analysis skills, comfortable working with large data setsKnowledge in process improvement techniques, such as process design, workflow creation and value stream mappingSnowflake or Power BI experience is a plus**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**Your Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria SubsidyWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.LI-SM1 #LI-HybridEstimated Job Posting End Date:02-09-2024
