Job Summary We seek a highly skilled Sr. Solution Architect to lead consultative engagements with enterprise customers, partnering with key stakeholders as a hands-on advisor. Leveraging your strong interpersonal skills, extensive functional and technical knowledge, deep understanding of MindTickle products, and significant industry and consulting experience, you will be pivotal in delivering substantial customer ROI. Sr. Solution Architect interacts with both technical and functional customers to understand requirements, analyse information, and design comprehensive solutions. You also exhibit a keen insight into the typical business challenges our customers encounter and share a comprehensive understanding of their common objectives. You should also be able to contribute to thought leadership and best practices - both internally in our Community and externally in the marketplace. You should also be able to take complete ownership of projects and move fast to drive business value and results through your solutions. Key Responsibilities: ? Serve as a trusted advisor, collaborating closely with clients to successfully implement MindTickle solutions. ? Work closely with the pre-sales team, providing insights into the unique value of MindTickle as a solution. ? Collaborate with Product Managers, Engineering Teams, Technical Architects, and clients to propose technology standards, custom integrations, and tailored solutions. ? Design comprehensive solutions aligned with industry and MindTickle best practices, directly engaging with customers to meet their business requirements. ? Guide and mentor clients and their IT teams throughout project execution, ensuring a seamless delivery of solutions. ? Lead and own complete solution design, covering analysis, discovery, scoping, design, documentation, and configuration. ? Serve as a Subject Matter Expert (SME) for MindTickle's product capabilities and solutions across diverse use cases, providing consultation to internal teams and customers. ? Contribute to thought leadership and best practices, both internally within our Community and externally in the marketplace. ? Own projects completely, driving business value and results through innovative solutions. ? Lead internal initiatives, actively contributing to the internal MindTickle and external client knowledge base. ? Demonstrate documentation expertise by writing Statements of Work (SOWs) and assisting with Requests for Proposals (RFPs) and Information (RFIs).
