Service Desk Support Agent

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.**What you'll do**- Provide support for internal Equifax employees and contractors for system-related issues impacting multiple users and Contact Center tools.- Provide internal Equifax teams with the means for investigating issues by opening incident tickets, providing incident bridge lines and chats, and paging/ escalating to required teams to assist with the investigation of the issue.- Perform initial analysis of the reported issue to assist with the correlation of known incidents.- Leverage Runbooks and system knowledge to provide "First Call Resolution" for a portion of the reported incidents.**What experience you need**:- Advanced spoken and written English Level (B2+ / C1)- 1 year of proven experience in Technical Support- 1 year of ticket management systems experience- 1 year of customer service experience**What could set you apart**:- ServiceNow- SalesForce- Confluence- Genesys Call System- Avaya Cal System- Google Chat/ Hangout or Slack, or similar group chat technology- PagerDuty - Support Engagement and Alerting toolWe offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.