Job Description Team The ServiceNow Platform Administration team within our Digital Technology Operations department is a group of talented and energetic individuals. The team works closely with application developers, product owners, internal users/employees, and other stakeholders to maintain the health of critical ServiceNow platforms and related systems. Role We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding/vulnerability remediation, project planning and governance of sub-production environments. What you get to do in this role: Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities. Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner. Assists in troubleshooting integration, and user management issues by digging into application and system logs Develops procedures and scripts for monitoring and automation of manual processes. Engage with product engineering and support teams to troubleshoot issues and any planned activities Maintain system documentation for configuration and troubleshooting of known issues. Develop and share best practices for Admin operations and enhancements based on lessons learned Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team. Qualifications Requirements: Bachelor's degree in computer science or related field with 3+ years of IT industry experience. Strong communication and presentation skills, with the ability to work with both technical and non-technical stakeholders. Strong analytical and troubleshooting skills. Ability to multi-task and manage expectations in a fast-paced environment with competing priorities. Strong understanding of technology platforms, particularly web applications/SaaS platforms ServiceNow platform administration experience preferred. Experience supporting/administering other enterprise platforms and technologies is an advantage. Good knowledge of JavaScript libraries, Web services, SOAP, Java, SQL, and LINUX Experience working with application logs, prefer experience using Splunk Good understanding of ITIL framework or experience working in an ITIL-based environment Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at ****** for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
