**Key Responsibilities**:- Provide guidance to program development related to assigned function to improve the employee experience, balanced with function-specific needs and drivers. Provide recommendations and insights to the Functional Team Leader to continuously improve HR Knowledge Base and Case Management content.- Evaluate, implement, and provide end-to-end solutions to deliver a best in class employee experience for assigned HRS pillar (e.g., WFA, Comp/Ben, Payroll, TA, TML, or ER). Possess skills and experience to provide solutions across multiple pillars.- Identify continuous improvement processes (e.g., to reduce inquiry volume, reduce task execution turnaround time).- Engage with third-party providers to establish, develop, and review the suite of services, and ensure that third-party vendors adhere to established service level agreements- Address escalated moderately complex inquiries and act as reviewer/approver of transactions, as applicable.- Provide input for the development and delivery of moderately complex communication materials related to programs, plans, policies, processes.- Perform audits and validations of transactions. Examine and verify data for accuracy and consistency.- Proactively stay up to date on trends and developments, proactively providing ideas and recommendations to leaders regarding best practices and trends. Work to enhance the capability of self and team.- Other incidental duties**Education and Experience**:Bachelor's Degree and 3 years of work experience in Human Resources with relevant experience in managing HR processes for the assigned function Required**Additional Skills**:- Relevant experience in multiple HRS pillars- Experience with interacting and supporting all levels of management is strongly preferred- Experience managing HR system data and processes preferred- Experience and understanding of HR enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)- Experience with an ERP system (Workday preferred)- Results-oriented mindset (high sense of urgency, determination, tenacity, etc.).- Professional, high energy, engaging personality that comes across over the telephone.- Substantial knowledge of standard business practices and professionalism in a customer service environment are essential- Substantial specialized knowledge of end-to-end HR solutions in assigned function to deliver a best in class employee experience- Possess a sense of urgency in solving customer requests to ensure timely resolution- Understanding of HR enabling technologies and how they work within a customer service business environment- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlAbout Edwards LifesciencesEdwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 13,000 individuals worldwide.For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.COVID Vaccination Requirement**For United States Applicants Only**:Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.EEO is the Law click here for more information regarding Equal Employment OpportunityDisability accommodation for employment applicantsEdwards E-VerifyFamily and Medical Leave Act (FMLA)Employee Polygraph Protection Act (EPPA)Pay Transparency Notice
