Sr Associate OTC (Coyol, Alajuela)Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Senior Collections Analyst will be handling multiple and hard delinquent accounts (distributors and sensitive high dollar amount accounts). The handling of sensitive accounts requires of a high level of expertise, which demands of the utmost account knowledge and manage and effective, precise and concise way to express themselves written and verbal.Senior Collectors are responsible of performing collection activities associated with various delinquent accounts, including reviewing delinquent accounts, determining probable reasons for account status, and contacting members to resolve the delinquencies. Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, customer account reconciliations and disputes.Work closely with sales, customer service, and other departments for overall customer satisfaction. Work with customer service and billing department to resolve any billing related disputes or issues such as but not limited to incorrect invoice amount, price discrepancies, payment terms dates, Invalid PO's, product questions, etc.Collectors are to keep accurate and current notes on accounts, as well as documentation for any collections action taken.Determine and recommend accounts for suspension and provide history and details.Work closely with the Supervisor to determine accounts sent to collections agency; provide backup, as needed.Continually evaluating process and looking for opportunities to improve & find efficiencies.What will you be doing?Perform related activities for debt recovery such as:Placing phone callsNegotiating on overdue balancesTaking payments over the phone (when applicable)Sending invoice copies, SOAs, CMs, PODs, Packing Slips, Case Sheet, Checks copies, Order SummaryStatement of Account Reconciliation ( Unapplied cash, offsets, rebates)Hold meetings with sales rep and/or customersSubmitting customer disputes, following up on resolution and providing answers to customerTake inbound callsPerform other related duties such as follow up on specific - targeted collection strategies, write off, refunds, order released related matters including prepayments, unapplied cash follow up, master data updates, handle sales reps request.Perform administrative duties (Attend / Participate of Weekly huddles, Finance and GBS Town Halls - upon management request -, One on One Sessions and Team MeetingsWhat will you need to be successful? Education: Bachelor Degree in Accounting, Finance, or Business or currently studying (desired).Experience: Minimum of 3 to 5 years experience in collections business to business (OTC)Fluent spoken and written in English.Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time. You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about on our website ( Your Future: Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Employee Association, Parental LeaveFlexibility: Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship
