Sr Colllector

Description:The Senior Collector role is located in Costa Rica and under the direction of the Order to cash. This role is responsible for performing simple to moderate credit analytics and collection activities for manufacturing retail business units.Responsibilities:Evaluate and approve order releases based on established authority levelsPerform vigorous collections efforts of customer account balances while maintaining customer relationshipsComplete customer account reconciliations with moderate financial impactContact external customers as we as credit/store personnel to clarify or obtain additional information to accurately complete the collection Works with other departments, outside providers, internal customers, and external clients to resolve issues or improve process, and ensure understanding by all partiesMaintain delivery of service levels and generate and communicate results on sameParticipate as a member of medium sized projects providing recommendations for continuous improvementUse excellent verbal and written communication skills to build strong relationships, share recommendations and knowledge to multiple audiences including cross functional teams, internal customers, external clients, and managementSelect tools and approach for work assignments and projectsWork with field and sales management regarding strategic and sensitive customer issuesRequirements:At least 2 years of relevant work experience Collections and Credit Bachelor's degree in accounting, business administration or related careerAdvanced EnglishExcel and SAP experience