**About the Role**:**Your Area of Focus**:- Establish departmental goals and implement processes regarding quality, productivity, and issue resolution. Monitor team performance to achieve maximum client satisfaction levels.- Resolve escalated issues and establish procedures for incident management.- Train and mentor team members on technical product knowledge, organization's policies, and product support and resolution techniques.- Coordinates and leads daily team activities.- May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities.- Working knowledge of team function within the organization.**Your Professional Qualifications**:- Excellent communication skills, both oral and written- Previous experience in managing or leading a team preferred- High School Diploma- Minimum 6 months experience at Kareo- A good understanding and well-rounded knowledge of Kareo PM and all web-based modules- Customer-centric attitude with the ability to manage customers, including at times of escalation- Ability to coach and mentor in such a way that ultimately improves employee performance- Adaptability to thrive in a changing environment**About Tebra**:Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.**Our Values**:**Start with the Customer**:We get to know our customers - and their patients - and look at the world through their lens.**Keep It Simple**:Healthcare is too complex. We aim to simplify it for everyone.**Stay Entrepreneurial**:We reject the status quo and solve problems with creativity, perseverance, and a bias to action.**Better Together**:We are diverse, humble, and collaborative. We put the team first and win together.**Celebrate Success**:Life is short and joy is underrated. We take time to have fun and celebrate success.**Perks & Benefits**:To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.**#LI-SS1 #LI-Hybrid**- Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._
