Trilingual Player Support

**Work Location**: TerraCampus, Tres Rios**Qualification**: High School Diploma**Experience**: Minimum 1 years of relevant experience**No of openings**: 2**Roles and Responsibilities**:Clarify player requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.Review attentively to player needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.Greet players in a courteous, friendly, and professional manner, using agreed-upon procedures.Answer player questions related to websites, products, processes, and benefits.Maintain broad knowledge of client products and/or services.Process refunds as needed.**Required Skills**:Proficiency in German B2+Proficiency in English B2+Gaming experience is mandatoryDe-escalate issues as necessaryUnderstand player needs (read attentively, respond appropriately)Problem-solvingPatience and willingness to helpStrong customer service orientation and dispositionAbility to work in multiple technical mediums simultaneously while remaining attentive to the player and their concernMulti-taskAttention to detailEmpathyCritical thinkingSpeed to solution