The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Wintel Infrastructure server hardware and OS support.- Resolve Wintel hardware and OS issues.- Perform scheduled maintenance on supported servers- Coordinate VTM rollouts across multiple Wintel server environments.- Review/approve & execute production changes for the Wintel Infrastructure server environments.- Capacity Performance and Planning for the Wintel Infrastructure server environment.- Coordinate new servers' rollout across multiple Wintel Infrastructure environments.- Ensure that new servers are configured to corporate standards and compliance.- Perform Q/A of new servers to ensure across-the-board consistency.- Ensure security & compliance requirements are met in pre-production before released into production.- Wintel Servers hardware OS and Application strategic upgrades.- Data center moves consolidation and virtualization efforts.- Oversee and supervise Risk & Controls tasks.- Provide remote hand & eye support of in-country environments for regional teams- ** Requirements**:- 5+ years' experience in Information Technology in a large distributed data center environment- 5 years professional experience with MS Windows Servers and Active Directory in global organization hosting domains in multiple AD Forests.- Skilled in scripting (Powershell) and ability to use that skill in daily work including automation across multiple security layers- Knowledge of Microsoft SCCM Management framework and the implementation in a global organization.- Experience with specialized backup solutions (Quest) would be an advantage- Extensive & deep dive OS troubleshooting experience down to crash-dump & memory analysis- TCP/IP Global Network LAN WAN & firewall services support experience.- Experience with job scheduling software would be an advantage- Excellent verbal and written communication skills- Fluent in English- Bachelor's degree or equivalent work experience- ITIL Foundation or higher or Prince2 certificate would be advantage- Experience with monitoring solutions (Microsoft SCOM) would be advantage- Understanding Switzerland law regulations in regards to access to PII data and possible limitations in regards to support model.**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
