About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.**Job Purpose**:Oversee and ensure a consistent high level of service delivery of integrated facilities management (IFM) services to Microsoft. Develop and implement improvements in areas of customer satisfaction, employee services, site operation expense and performance. Execute plans on agreed scope, schedule and within the outlined budget and forecast. Provide a site level IFM strategic plan, detailed process playbooks and site operation manual with escalation matrix for each location.**Key Responsibilities and Accountabilities**:These responsibilities and accountabilities ensure compliance with approved SOPs for each service provided. If IFM member identifies discrepancies between SOP implementation and coherent applicability, must escalate issue to update or implement local variances in SOP.Operations- Establish and maintain an IFM Continuous Improvement Team to determine a standard approach to continuous improvement.- Provide the appropriate level of staffing in numbers and skill sets as approved by RE&F to handle the IFM Services and work volume, and maintain staff skill sets adequate to support delivery of the IFM Services.- Provide adequate and direct supervision of Tier One Vendor management and staff and implement an annual performance based evaluation process.People- Provide all dedicated staff with human resources support and development, appropriate to the applicable employee's role.- Leads the adoption of the "one team approach" inspiring the FM Team to deliver a seamless service to the client's occupants, which is efficient, responsive to change and best value- Coaches, trains and develops the FM Team to ensure the performance bar is continually raisedIFM Job Description- Leads and motivates the FM Team to encourage passion in customer service. Develops talent and adopts career management techniques to employ staff of the highest calibre at all times- Deploys resource strategies, talent and career management techniques to employ people of the highest calibre from all employer organisations at all timesCRM- Be involved to the Rhythm of Business ("ROB") as the foundation for enabling the flow of information, setting expectations among stakeholders, and driving RE&F's global Objectives.- Primary point of contact with the client and an integrated team member working alongside other members of the teamCommercial- Prepare and submit for approval an account management business plan including job descriptions, succession planning, and key goals for each year of the contract, and measure the Tier One Vendor POC on the outcome of the business plan.- Work in partnership with RE&F to fully understand business objectives and to define projects, programs, client facing activities, funding requirements & change management.- Able to challenge and improve all aspects of cost and performance of the business.**Requirements**:**Academic Background**:Bachelor's degree in Industrial Engineering, Business Administration or related fields. MBA degree**Desirable**: MCR desirable, WEL, PMI, others**Experience**:+10 years' of experience**Desirable**: experience working in technology industry.**Technical Skills**:- Strong relationship skills which will be essential to forging the partnership with CLIENT and their supply partners to realise and bring to life CLIENT' vision for FM services- Experience in a customer facing role is essential, as is the ability to provide a practical and innovative FM service to senior managers in a client organization- Practical experience of leading a multi-supply partner team to deliver a seamless, integrated serviceIFM Job Description- Able to have instant credibility by using developed influencing skill
