Account Operations Manager

**_ Responsibilities: _**- Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.- Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.**_ Education and Experience Required: _**- First-level university degree or equivalent experience; may have advanced university degree.- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.- Typically 1-2 years of experience supporting large accounts.**_ Knowledge and Skills: _**- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Developing consulting, negotiation and influence skills.- Solid understanding of core HP businesses and the revenue cycle.- Superior research and analytical skills.- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Demonstrated project management skills such as planning, execution and implementation.- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above- Basic financial and business acumen.- Ability to identify and implement customer-specific process improvements.