Company Description**Experian is a global leader in providing information, analytical and marketing services to organizations and consumers to help manage the risk and reward of commercial and financial decisions.**Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.We gather, analyze and process data in ways others can't. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done.Our 21,700 people in 30 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow.We consolidated our position as the fifth-best company to work for in Costa Rica according to the GPTW ranking!These results reflect the hard work and commitment to make Experian a great place to work, climbing from #14 last year to #5. It is also evidence of the company's work to ensure the well-being of its talent community through an inclusive culture, a balanced work environment, employee development, and flexible work practices.**Job Description**:You will be a high-performing resource providing support to Experian customers, responding to requests for information, documentation, invoices status and submitting the requests to the client's portal. You will address client inquiries, involving the appropriate internal departments and staff to ensure requirements are met.**Position Expectations**:The key traits, responsibilities and functions of the role include:- Document and communicate solutions to internal and external clients quickly and accurately.- Serve as a liaison between customers and collectors, ensuring timely responses to inquiries.**Qualifications**:We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. In addition to the following:**Minimum Qualifications**:- High School Diploma.- Minimum of 1-2 years of call center customer support experience.- Advanced English language skills, both verbal and written.- Prior experience in Collections or Billing is preferred.- Strong Microsoft Office (Excel) knowledge.- Advanced problem solving, analytical, and customer service skills.- Strong organizational skills and attention to detail.- Team and teamwork focus.- Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines.- Oracle experience is a plus.- Ability to handle multiple tasks and priorities.Additional InformationOur benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here- Experian is proud to be an Equal Opportunity and Affirmative Action employer_. _We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.Find out what is like to work for Experian and discover the Unexpected!
