**Associate, Digital Review Team Analyst - Santa Ana, Costa Rica**Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.**Western Union powers your pursuit.**We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyze digital transactions in Western Union.**Role Responsibilities**- As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.- You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.- After completing our training program, you will be skilled in Risk Assessment, and be able to provide an excellent customer experience.**Role Requirements**- For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service, have strong analytical skills and very attentive to detail.- You must have great attitude and be able to adapt to a dynamic work environment.- We require you to be fluent in English, both written and verbal (81% - B2+)- Highschool education is required.- We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.**We make financial services accessible to humans everywhere. Join us for what's next.**Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.**Benefits**You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a fewYour Costa Rica- specific benefits include:- Asociación Solidarista- Paid time off including extended maternity leave.- In house company doctor services- Continuing Education- Transportation services options- Parking spaces- Hybrid model work- Flexible Working Schedules if applicable- Referral Program award- Employee Resource Groups (ERG) and committees to volunteer with- Carpooling Program- Price Smart membership- Pan American Medical and Life insurance- Cafeteria Subsidy
