Brm Operations Manager

Bachelor's degree with relevant experience on the services industry.- Demonstrated ability to be successful in a highly fluid, fast-paced and ambiguous environment- 8+ years' experience in Operations, Risk Mitigation processes, etc. with progressively increasing responsibility- 3+ years of team management experience, including people managers (or experience equivalent)- A passion for books and reading- A proven ability to hire and develop high-performing people.- Exceptional written communication- Experience handling urgent escalations and mobilizing a team to resolve- A proven ability to identify new areas of opportunity and invent processes to address those opportunities using expertise in disciplines such as business analysis and process engineering and scaling with software/automation- Ability to speak to performance metrics (how, when, who).- Prior experience in process improvement- Project Management experience- Comfortable with fast-paced environment and all aspects of change management.- Experience leading and motivating a diverse and global workforce.- 2-3 years Management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions to operational issues.- Experience automating a complex process.- Experience working in startup and internet technologies.- Demonstrated history of developing employees to take on higher levels of responsibility.- Ability to work with technical and non-technical business owners to get things done; developing functional requirements to create new tools or refine existing ones, with a focus on transaction automation.- Ability to construct data-driven analyses of new problem spaces.- Ability to develop business cases with policy and/or implementation recommendations to handle new risks, including scaling with software.- Strong technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.- Strong organizational planning/development and business judgment.- A creative and analytical mind that thrives in a data-driven environment- Green Belt or above certified or equivalent ACES certification