Business Process Analyst

**Job Title**:Business Process Analyst ** Location**:San Jose, CA**Duration**:6 months**Pay Rate**: $42.25/Hour**Contract Type**:W2 only**The Opportunity**- Join our outstanding team which delivers value through collaborative processes and infrastructure that enables the delivery of client products, via a redemption code workflow, across multiple programs for various routes to market.- What you'll do- Support Client Sales and Marketing teams through various programs that delivers client product to end users, through strategic partnerships via a redemption code workflow.- Develop, improve, and maintain the programs that supports Sales and Marketing.- Work closely with the Sales, Marketing and external strategic partner teams to understand the partnership and product delivery requirements.- Troubleshoot Customer Care cases related to the redemption platform by working with IT and Engineering teams.- Work with team members and the Business Units to support new product launches.- Improve processes supporting the product delivery workflow and infrastructure which will provide flexibility and scalable growth.- Ensure processes are up-to-date and communicated to client's Internal and External customers through wiki and web pages.**What you need to succeed**- Cross-functional program management experience- Ability to balance multiple projects simultaneously and drive to completion- Thrives with challenges and the ability to creatively solve them- Phenomenal communicator and collaborator across various business units and levels- Quick learner and critical thinker- Acrobat, Excel, Word, Power Point, Outlook, Slack, Visio or other workflow diagram software.- Bachelor's Degree and 3+ years of equivalent practical experience