We are looking for team members to join our STEP Strategic Operations team in Costa Rica. STEP stands for Success, Technology, Experience, and Platform and is the heart of ServiceNow Innovation and Customer Success. Our team of dedicated Strategic Operations professionals partners with STEP Leaders and works closely with teams across Engineering, Product, Support, Design, Research, Sales, Marketing, and Customer Success. This specific role will be in our Product Strategic Operations team dedicated to supporting the execution of our product business units.Our team works in business analysis & operations, project management, and strategy. You will work closely with other team members and the Leadership team of a business unit to directly contribute to our overall success. This is an excellent opportunity if you are looking to gain or extend your experience in strategy, planning, business analysis, project management and operations at a high-growth enterprise software company.What you get to do in this role: Be a key team member embedded in a team dedicated to a single business unit. Exposure to senior leaders of a Product business unit.The job is a mix of activities including the following:Thought partner with a Product leadership team on a variety of efforts. Provide deep understanding and supporting data of business performance, customer behavior, product and team capabilities to inform business decision making and influence product roadmaps.Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functionsStructure complex problems, develop hypotheses, conduct analyses, and suggest data-driven recommendations to leadership, including C-suiteParticipate in strategic planning for the BU; this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutationsDrive people and talent initiatives to include but not limited to: All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring executionProgram manage cross-functional initiatives and programs including coordinating day-to-day activities, identify risks, and host regular update meetingsQualificationsTo be successful in this role you have:Level commensurate with experience and capabilities5+ years of relevant work experience preferably in tech strategy/ops functions, management consulting, investment banking, or private equityAbility to gain and maintain an intimate understanding of the business' key drivers, proactively proposing ways to increase business performance and efficiency.Expertise in Excel, Powerpoint required. Expertise in SQL, Tableau, and PowerBI a plusTop-notch data analytics and problem-solving skills, with an ability to synthesize.Top-notch written and oral communication skills. Be great at presenting complex information to a variety of audiences.Willingness to roll up your sleeves and take on whatever tasks necessary to get the job doneSelf-starter who thrives in fast-paced, high-growth environmentsExperience with business operations.Experience leading cross-functional initiatives end-to-end from strategy, inception, through to execution a major plusKnowledge of the SaaS space and business model is a plusExcellent English skills requiredFD21
