Position SummaryKey Responsibilities- Reconcile bank accounts to ensure that payments are applied in a timely manner, in addition to other types of reconciliations of medium to high complexity.- Support the monthly closing process by fulfilling all established tasks according to the business unit.- Resolve all requests made by internal or external customers according to the processes and policies of the company.- Develop knowledge in systems and/or platforms of the company for different divisions. To know the "end to end" of your processes.- Provide support and advice to other team members in research, resolution of doubts and special cases of medium complexity.- Analyze medium to high complexity escalations from internal and external customers, regarding misapplied or not applied payments and identify solutions and take action.- Provide timely visibility to leaders of difficult team cases that have not been resolved, in order to obtain the most appropriate guidance.- Ensure timely follow-up of outstanding receivables to be applied from the respective division in general and provide visibility to Collections, to meet the team's KPIs.- Actively participate in discussions with other involved parties directly by video call or telephone, for the purpose of clarifying any details necessary for resolution and with the appropriate sense of urgency.- Complete Cash Apps Hub tickets and other requests (including credit card and shared mailboxes), within established SLAs through the correct process, with attention to detail to provide the expected quality according to the request.- Assist with requests for internal or external audits, compiling the support of the requested samples.- Participate in the updating of position manuals or process support documentation when required.- Identify opportunities for improvement of PPI processes related to your department, proposing solutions and best practices.- Can take on additional projects relevant to your daily tasks, aimed at improving the same processes in order to further develop your analytical skills.- Help in training new hires with respect to established processes and policies according to their level.- Provide support and make any other request that is required by the needs of the company.- Comply with company ethics and integrity standards; using the open-door policy in the execution of the processes.Minimum Requirements/Qualifications- High School Diploma required; Bachelor's in Business Administration, finance, accounting, economy, mathematics preferable, or years of equivalent / demonstrable experience in the position.- 3+ years of experience.- Previous work experience in Shared Service Centers.- B2+ English Level.- Demonstrate proficiency with MS Office (Word, Excel, and Outlook).- Proven experience and capability to handle at least one ERP (SAP, Oracle, JD Edwards, BAAN, QAD, Intuitive, Mainframe).- Experience in Banking portals.Competences- Build customer loyalty: Provide trust between internal and external customers.- Embrace practical process improvement: Embrace continuous improvement using the internal model to improve processes and resolve issues.- Communicates Openly: Communicate honestly and appropriately with colleagues, leader and managers.- Foster growth: Demonstrate passion, commitment, a strong interest in results and understanding of objectives.- Stimulate personal growth, including one's own: Practice self-development, as well as promote the development and growth of colleagues.- Promote continuous learning: Raise the bar regarding processes and results.- Build organizational relationships: Promote collaboration, foster teamwork, and lead by example.- Put the Customer First: Think and act with a customer-centric mindset to deliver exceptional customer experiences.- Own Your Results: Take personal accountabilities for all you do and always exercise good judgement.- Find a Better Way Every Day: Be intellectually curious and embrace Practical Process Improvement (PPI).
