The Data Tracing Sr Manager is a leadership position in Citi's Chief Data Office (CDO) within the Chief Operating Office (COO) organization. The mandate of COO is to lead the Transformation efforts of the firm to deliver client excellence, improved operating efficiency and returns. As part of COO, the CDO organization is responsible for an enterprise-wide effort to transform and strengthen the firm's data, modernize data infrastructure while simplifying the data operating model and executing the strategic priorities for the firm. The CDO defines and enforces data-related policies and standards across Citi and equips the firm with the tools required to take ownership and accountability for data governance and management. The CDO comprises of four functional groups: Business Aligned Data Leads, Core Data Delivery, Data Enablers, and Data Functions & Partners.As the proliferation of data has increased in modern banking so too has the importance of Data Quality.Data Tracing is a key part of Citi's Data strategy transaction testing regulatory and management reports to mitigate issues and risk of reporting errors. With over 200 million customers and business in over 160 countries Citi is a systemically important bank.Our Commitment is to develop a robust internal industry-grade capability for Data Tracing in-line with Citi's transformations initiatives. CDO Data Tracing (DT) team is looking for talented individuals to join their global team managing the retrieval of source documentation to assess DQ accuracy working with SMEs across the PB&W Business.ResponsibilitiesPeople Management - Managing the operations of the site team, including hiring, performance and career development responsibilities of Citi staffSenior lead within the CSC responsible for managing a team of ~6-10 Analysts, ensuring they deliver against tight deadlines on behalf of global senior stakeholdersManaging the day-to-day operations of a site team, including hiring, performance, career development, and coaching of staff.Project Management - Managing the Document Sourcing process through cycles including allocation of resources and issue escalation managementProvide product expertise to improve the efficiency of the Document Sourcing current processProduce documentation to capture current data sources and contacts by product, system, region, etc.Coordinate metric updates to management to report real time doc sourcing progressEnsure KPI's are deployed and effectively managed in-line with operating modelDeals with complex and variable issues with substantial potential impact.Stakeholder Management - Professionally and effectively presenting information to all levels of managementReport Document Sourcing updates to Senior Management through various governance processesWork with ECDO, IA, and ICRM stakeholders to ensure consistent approach is followed for data tracing.Process Management and Process Improvement Implementation - Analyzing Data Tracing current process, identifying and implementing process improvementsImplement the Target State Operating Model including finding areas of improvement in current state process via evaluation or organization, processes & technologyDevelop wide exposure to multiple business and product linesCommunications Management - Continual interaction with peers and senior leadership in ICG businessesRisk Management - Proactively identify & manage riskLiaise with the central Data Planning team to agree requirements to meet regulatory commitmentsProactively identify and manage risk/team performanceExperience7+ years of professional work experience, with a significant component of this within financial servicesExperience in managing teams and processes in an operational environmentProven record of process improvement implementation, with demonstrated problem-solving and business analysis skillsExperience in areas such as Operations, Middle Office, Risk, Finance is desirableExperience in data quality assurance and regulatory reporting is desirableProven relationship skills with ability to build relationships, partner with, and influence across organizational lines.SkillsDemonstrated strong leadership required for mentoring & advising Leads/Analysts on key decisions & rationale.Strong communication skills - Business-level EnglishExceptional attention to detailAbility to professionally and effectively present information and respond to questions from all levels of managementStrong planning and time management skillsAbility to monitor tight deadlines or unexpected requirement changesAble to take initiative and demonstrate leadership to problem solve and escalate as requiredResult orientated mindset in order to provide fast and effective delivery under scrutiny of senior managementPro-active, flexible, and collaborative within team environmentsProficient use of Microsoft Applications (Word, Excel, Access, PowerPoint)EducationBachelor's degree/University degree or equivalent experienceKnowledge of any financial products such as Deposits, Loans, Cash & Due, etc. is desirableAdvanced understanding of project management methodologiesLocationHeredia – Costa Rica------------------------------------------------------Job Family Group: Data Governance------------------------------------------------------Job Family:Data Quality & Data Quality Analytics and Reporting------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. 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