Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!What you will be doing1. High volume phone and email B2B collections2. Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow-up procedures as needed.3. Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.4. May assist other associates in their collection and/or reconciliation efforts for certain accounts5. Proactively solicits payment on overdue accounts according to payment terms within the department's guidelines and key performance indicators (KPIs)6. Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers to address all credit and collection issues.7. Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.8. Monitors customer payments.9. Initiates customer credit refunds when appropriate.10. Performs related duties as assigned.What your background should look like Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience1. Demonstrated ability to resolve issues quickly and escalate appropriately in a fast paced environment.2. Demonstrated ability to communicate effectively both orally and in writing3. Knowledge of general accounting principles4. Strong interpersonal skills5. Good negotiating skills6. Strong organizational skills; attention to detail7. Knowledge of Microsoft programs; extensive knowledge of Excel8. Call center background is a plus9. Advanced English communication skillsWhat Cencora offersAll team members globally are provided with basic life insurance, personal accident insurance, business travel accident insurance, and EAP resources at no cost. Additional country-specific benefits such as healthcare, sick leave, death and disability, retirement, as well as perks and allowances may be provided. Details of programs vary by location.ScheduleFull timeAffiliated CompaniesAffiliated Companies: Cencora Costa Rica Limitada
