Our Finance team brings together our financial perspectives into our overall strategic and tactical decision making. We use state-of-the-art techniques for financial analysis, planning, accounting, reporting and performance evaluation. This allows the organization to continue advancing medical innovation and improve livesOur Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC - Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across our business divisions and markets for the Americas region.The responsibilities of the **Collections Analyst** include execute Collection activities. Involves statement of account creation, generation in an accurate and timely manner, to ensure past dues, DSO, disputes, bad debt, refunds and write offs processes are within established SLAs and process compliance. Analysis, reconciliation, understanding if the adjustment of credit and debit notes.**Primary Responsibilities**:- Accountable for reducing delinquency for assigned accounts- Analyze and work towards issues troubleshooting, root cause fix analysis.- Support the execution of OTC processes for Brazil's market, ensuring compliance with all policies, quality and Internal, External Control requirements. SOX based.- Follow-up on customer past due balances appropriately- Ensure all analysis, reconciliations and reporting is prepared accurately to meet deadlines- Contact the customers as required to ensure payments- Perform month end activities and/or reports for individual and team activities as needed.- Perform other duties & projects as assigned.**Main Requirements**:- Bachelor's degree in business, Accounting or Finance (Or career in progress).- Intermediate to Advanced PC skills (MS Excel, Word, and PowerPoint)- Minimum of 1 year of experience in collections activities.- Business Level fluency (oral and written) in **Portuguese is a **must.**- English level 85% minimum- Problem solving and analytical skills with a proactive management style to implement- Strong communication, interpersonal, and organization skills required- Able to work under time pressure, flexibility, multitasking- Customer service oriented**Preferred requirements**:- SAP system knowledge is a plus- Experience with Brazil Market is a plus- Experience working in Shared Services CenterOur Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.**Who we are **We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.**What we look for **Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.**Secondary** Language(s) Job Description**:**Search Firm Representatives Please Read Carefully****Employee Status**:Regular**Relocation**:**VISA Sponsorship**:**Travel Requirements**:**Flexible Work Arrangements**:**Shift**:**Valid Driving License**:**Hazardous Material(s)**:**Requisition ID**:R235061
