The KYC Operations Sr. Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.**Responsibilities**:- Provide people management and development responsibilities and ensure team service level standards are met- Liaise with Compliance department and senior management within business units supported- Oversee new client onboarding and implement process enhancements to improve client onboarding experience- Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program- Monitor account refresh activity daily to ensure regulatory/document requirements are met- Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized- Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure- Advise a KYC a Compliance and Controls team (10+ employees)- Complete KYC records with accurate client information and documentation in a timely manner- Ensure information and documentation complies with local regulation and Citi standards- Update KYC forms and client profiles according to policy requirements- Follow up with clients to ensure information is received on time- Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.**Qualifications**:- 2-5 years of relevant experience or knowledge in KYC is a must- Excellent written and verbal English communication- Proven ability to make effective and timely decisions- Consistently able to anticipate and respond to customer/business needs- Demonstrated ability to build and cultivate partnerships across business regions**Education**:- Bachelor's degree/University degree or equivalent experience- **Job Family Group**:Compliance and Control- **Job Family**:Business KYC- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
