Complaint Intake I - Latam/Product Surveillance

**About AbbVie**Title**: Complaint Intake I - Product Surveillance Technician II**Purpose**:The Complaint Intake Analyst I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer. They will ensure accuracy of data from the customer in order to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as determined by established business rules.**Responsibilities**:- Conducts the initial identification of the complaint code- Coordinate the logistics for the complaint samples- Partner with internal stakeholders for adverse events- Decides whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.- Leads translation services for reporting- Identify the need for a reply letter to customers addressing the results of complaint investigations and send to complaint processing team to create**Qualifications**- Strong attention to detail, critical thinking, and can work independently with mínimal direction- High quality customer service skills- Ability to express ideas clearly in both written and oral communications- Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.- Computer skills and ability to navigate through software systems- Strong prioritization and time management skills- Language - Enghish mandatory**Significant Work Activities**N/A**Travel**No**Job Type**Experienced**Schedule**Full-time**Job Level Code**IC**Equal Employment Opportunity