**ABOUT HP**You are out to reimagine and reinvent what is possible—in your career as well as the world around you.So are we. We love taking on tough challenges, disrupting the status quo, and creating what is next. We are in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.Our history: HP's commitment to diversity, equity and inclusion - it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you're more innovative and that helps grow our bottom line. Come to HP and thrive!We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. And we fervently believe that one powerful thought has the power to change the world. Interested in joining us? Let's talk.**Job Summary**This role is responsible for managing operational business relationships with accounts, optimizing strategies, and serving as a point of contact for customers/partners for operational issues. The role participates in contract negotiations, works towards process improvements while supporting project/account teams, and identifies risks and challenges. The role gathers customer feedback, manages records of customer interactions, and prepares reports for senior management.**Responsibilities**- Manages the operational business relationship with mid-sized to large accounts while supporting project and account teams in designing customer solutions and optimizing operational processes.- Analyzes account financials to develop financial strategies to maximize profitability and ROI for both the organization and the customer.- Acts as a point of contact for stake holders for operational issues, concerns, and escalations.- Identifies process gaps, advocates for process improvements, and implements changes to enhance operational efficiency and customer satisfaction.- Prepares presentations and reports for senior management and key stakeholders, outlining the status of strategic accounts, financial performance, and operational excellence initiatives.- Participates in negotiations for contracts and agreements with key customers or partners to ensure that terms are favorable and aligned with the organization's objectives.- Develops strategies for gathering, analyzing, and acting on customer feedback to improve customer satisfaction and loyalty.- Maintains detailed records, documentation, and reports related to customer interactions, operational processes, and project progress in adherence to all relevant regulations and standards.- Identifies and manages risks associated with customer accounts and operational processes to ensure business continuity.- Stays updated with the latest industry trends and technological advancements while guiding junior team members in navigating day-to-day challenges.**Education & Experience** Recommended**- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 4-7 years of work experience, preferably in account management, business development, supply chain, customer service, or a related field or an advanced degree with 3-5 years of work experience.**Preferred Certifications**- PM Certification or Agile Certification**Knowledge & Skills**Project Management Skills**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.**Complexity**- Responds to moderately complex issues within established guidelines.**Disclaimer
