Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we've been named in the **100 "World's Most Innovative Companies" by Forbes Magazine**.**What you'll be doing**- Assist with credit-related memberships, services, and product offerings; and advocate for solutions that will provide reassurance and peace of mind to our members regarding their credit information.- Help members understand the value in their memberships, what benefits they have and how to use them.- Effectively handle escalated customer issues in a professional and timely fashion.- Receive customer requests for assistance, identifies support needed, and provides assistance or forwards request to appropriate functional area for handling.- Ability to adapt to changes in products.- Ability to understand standard operational procedures for all new partners being onboarded.**Qualifications**:**How your background looks like****Qualifications**- 6 months to 1 year of Inbound call handling experience (required)- High School Diploma (required)- Excellent English written and oral communications skills (required)- Able to keep consistent performance on a highly occupied environment (80% Occupancy)- Detail oriented- Ability to handle multiple tasks and priorities- Advanced organizational skills- Analytical thinking- Strong problem-solving skills- Strong PC/internet skill's Exceptional ability to make fast and accurate decisions.- Exceptional ability to make fast and accurate decisions. Exceptional short term visual memory.- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.- Must be able to clear the company's pre-employment screening**Additional Information**:- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.
