**About us**:OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a "Follow-the-Sun" model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America, and Asia-Pacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore, nearshore, and offshore engagement and delivery options, with 24/7 support. OTSI works with 100+ enterprise customers, of which many are Fortune ranked, OTSI focuses on industry segments such as Banking, Financial Services & Insurance, Healthcare & Life Sciences, Energy & Utilities, Communications & Media Entertainment, Engineering & Telecom, Retail & Consumer Services, Hi-tech, Manufacturing, Engineering, transport logistics, Government, Defense & PSUs.Our focused technologies are:- Data & Analytics (Traditional EDW, BI, Big data, Data Engineering, Data Management, Data Modernization, Data Insights)- Digital Transformation (Cloud Computing, Mobility, Micro Services, RPA, DevOps)- QA & Automation (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)- Enterprise Applications (SAP, Java Full stack, Microsoft, Custom Development)- Disruptive Technologies (Edge Computing/IOT, Block Chain, AR/VR, Biometric)**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Customer Service Representative.CUSTOMER SERVICE REPRESENTATIVE (REMOTE/HYBRID)**MAJOR RESPONSIBILITES**:- Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.- Project a professional company image through phone interaction.- Answer phones and respond to customer requests.- Sell product and place customer orders in computer system.- Provide customers with product and service information.- Upsell products and services.- Transfer customer calls to appropriate staff.- Identify, research, and resolve customer issues using the computer system.- Follow-up on customer inquires not immediately resolved.- Complete call logs and reports.- Assist junior representatives with issue resolution Recognize, document and alert the supervisor of trends in customer calls.**Requirements**:- Advanced English skills**Job Information**:Job Opening ID**OTSI_1140_JOB*****Industry**Technology*****City**San Jose*****State/Province**San José*****Country**Costa Rica*****Zip/Postal Code**10101
