Customer Service Representative

**Sr. Analyst - Prod Ops****Qualification**:**Graduate (exclusion**:BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo ** Responsibility**:**Stakeholder/Business Management**:- Meet/Exceed targets set within the key research activities(Talent Research & Data Management).- Ensure exceptional viability / accexptance rate.**Process Improvements and Adherence**:- Meet process SLAs / metrics - productivity and quality targets within the established timelines.- Ensure process guidelines are followed and met as documented.- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.- Adhere to security practices set by organization.**Project Control, Management and Review / Program delivery**:- Receive tickets/work on issues related to respective process.- Raise/update CRM tool under required categories for issues identified or escalate to the SME / TL.**Customer Relationship Management**:**People/Team**:- Contribute to and participate proactively in knowledge sharing sessions.- Participate and contribute to organizational activities.**Personal Excellence**:- Record own attendance and time sheet related data.- Complete mandatory training for self as identified.- Align individual goals with team objectives (work cohesively with the team).**Must Have Skills**- Speaking English- MS Excel- MS Office**Employee Status **:Full Time Employee**Shift **:Day Job**Travel **:No**Job Posting **:Apr 30 2024**About Cognizant