Customer Support Representative Ii

**Objective**:We are looking for committed Tier 1 team players aiming to grow within the DocuSign account. This position is the first line of defense to educate, solve the problems and delight our customers, assuring our products are having a maximum impact on users.**Hard skills**:- Fluent in verbal and written English, High Proficiency level. (85 %>) (must).- No disciplinary actions within the last 6 months (must).- Performance Appraisal score greater than 3.25% for the last 3 months (must).- High School Diploma (must).- Flexibility temporary work from home/onsite (must).- Being able to interact with different kinds of operative systems (must).- Technical Certifications are a plus.**Soft skills**:- Attention to detail, excellent organizational skills, superior time management skills.- Ability to work in a collegial fashion with peers in other organizational units.- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment.**Responsibilities**:- Meet and exceed your service level goals - Achieve ~ 92% or higher on closed case surveys.**Benefits**:- Tech Academy.- Growth Opportunity.- Language Academy.