Job Description Role Summary The Data Management Specialist II will be responsible for managing key Data Development client relationships to help Experian's data furnishers enhance and maintain the quality of their reported data. The Data Consultant will collaborate and consult with key stakeholders to identify needs and opportunities for improved data management, translating business needs into analytics/reporting requirements and effective data management as a result. Knowledge, Skills and Experience Excellent written and oral communication skills with an emphasis on analyzing results and translating into relevant presentations for diverse audiences Critical thinking with the ability to identify and relate business problems to data quality issues and vice versa • Ideal candidates should be able to consistently deliver high quality output in a fast-paced environment and prioritize multiple projects simultaneously Organized and detail oriented Must be proactive and a self-starter Must be able to work under tight deadlines Good understanding of the full life cycle of data reporting Key Responsibilities First point of contact for our large data furnishers on data reporting and accuracy; includes education on best practices in data reporting Build and maintain strong relationships with high-profile clients by striving to provide the highest level of customer service Navigate a complex business environment and work with key stakeholders in Marketing, Sales, and Data management to support data reporting quality Critically evaluate and interpret data furnisher requirements and propose appropriate solutions Have a sales-oriented mindset for acquiring new furnishers/data and have growth targets as part of annual objectives Provide regular reports to senior management on the status of client support requests, using data-driven insights to inform decision-making and identify opportunities for improvements Qualifications Qualifications 2-4 years of experience in client support Financial industry knowledge preferred Experience working with data warehouse or analytical tools for business purposes (Tableau, Alteryx, etc.) preferred Strong Microsoft office skills (Word, Excel, PowerPoint) Experience with AWS services (e.g., Athena, Glue, SageMaker, etc.) a plus Good understanding of the Credit Reporting Resource Guide What you'll bring This role will play a critical role in building relationships with key clients, being a key player in data acquisition strategies, and supporting furnishers in maintaining quality of reported data. Additional Information Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
