**In this Role, Your Responsibilities Will Be**:- Responsible for providing technical support, consultation and on-site/remote diagnostics on Emerson Automation Solutions products/systems, including DeltaV DCS and, DeltaV SIS (Safety Instrumented Systems), AMS Device Manager, Wireless Solution and PlantWeb installations for systems in Asia Pacific, Europe, Middle East, Africa, North America and Latin America end-user customers and engineering organizations.- Maintains ownership of all received customer problems, provides timely updates, and sets the appropriate escalation priority.- Successfully works to identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g., procedures, diagnostics, and documentation)- Collaborates with Local Business Partners and Field Service Organizations worldwide, Technology, Marketing and Manufacturing to resolve product problems and plot product design directions at a local and global level.**Who You Are**:You build and deliver solutions that meet customer expectations. You display a can-do attitude in good and bad times. You push yourself and help others achieve results. You provide timely and effective information to individuals across the organization.**For This Role, You Will Need**:- BS/MS in Chemical, Electrical, Electronics, Mechanical, Instrumentation, or other Engineering and IT Degrees Minimum of two (2) years of experience in process control or process engineering in at least one of the following process industries: hydrocarbon processing, oil and gas (onshore/offshore), pulp and paper, specialty chemicals, pharmaceutical, food and beverage, power generation.- Responsible for control system configuration, third-party equipment integration, startup of process control projects, or ongoing system maintenance/support- Experience with DCS, PLC, or SCADA systems. Understanding of discrete, continuous, or batch controls; PC based HMI, Advanced Controls, Fieldbus or field instrumentation. Knowledge of networking, TCP/IP, and Windows operating system.- Knowledge or experience in any programming or scripting language, ex. SQL, Visual Basic, C#, PowerShell,.NET is an advantage- Ability to fix systems and to present clear and concise information to the team, internal customers, and external customers- Strong initiative and ability to work in a self-directed environment- Excellent spoken and written English- Flexibility to work on shift schedule when needed- An Engineer who will be supporting Communications/Infrastructure must have strong IT skills and knowledge.- Experience in design, implementation, or service/support of any of the following areas: Networking & Security fundamentals, principles, and concepts - design, maintenance, optimization and problem solving.- Cybersecurity solutions or cybersecurity standards and best practices.- Industry certifications related to information security is a plus, ex. CISSP, CCNA, CISM, GSEC, ICS-CERT Virtualization hardware and software, Microsoft Hyper-V, VMWare vSphere, Dell VRTX, networking (Ethernet, TCP/IP, etc.), and Windows operating systems (OS).**Preferred Qualifications that Set You Apart**:- Knowledge of another foreign language (ex. Portuguese) is an advantage.**Our Offer To You**:We offer a competitive benefits package to recognize and support our employees such as private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs) and career growth focus and many more.Commitment with Diversity and Equal OpportunityAt Emerson, we have seven Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness. Our communities are:- Black Employee Alliance- Diverse Abilities- HOPE- LGTBIQ + Allies CR- Costa Rica SOMOS- Mosaic- Women's Impact NetworkAt Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and cutting-edge technologies has positioned us as a leader in the world of automation solutions and engineering.We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to tackle sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment w
